Customer satisfaction is extremely important to us.
In the unlikely event you wish to return product(s) purchased from eSlipcovers, please follow the return policy listed below.
The return policy:
- (1) Please check your purchase upon delivery and if you are not satisfied with the sewing quality and wish to return the product(s), you must contact eSlipcovers via email to firstname.lastname@example.org and announce the order number and product(s) which is/are to be returned. The customer must then wait for an email from eSlipcovers stating that we acknowledge and expect the return. eSlipcovers does not accept any returns because of the fabric colour or fabric structure. Free fabric samples can be ordered for correct choice and before placing the order.
- (2) Returning products must be in new condition (with the exception of the slipcovers having been put on to fit the sofa, chair, armchair or cushion for testing purposes, of course). They are to arrive in the original packaging as originally packed and in one package.
- (3) The products must be returned using a trackable shipping service and the tracking number must be announced to eSlipcovers via email to email@example.com.
- (4) The return postage is to be paid by the customer.
- (5) The products shall then be inspected by eSlipcovers.
- (6) The funds which were paid to eSlipcovers by the client for the product(s) shall be reimbursed to the customer within 30 (thirty) days by eSlipcovers.